Operations Support Specialist

Where service, quality, and exceptional client skills meet

Description

Do you like interacting with professionals, solving problems, and providing excellent service? You’d be right at home at Kwikly Dental Staffing!

We are looking for an Operations Support Specialist to join our team and support our organization by managing the day-to-day tasks and administrative needs of our dental staffing operations. You’ll be completing various administrative tasks, enforcing the organization’s policies and standards, and ensuring that our top-notch dental hygienists and assistants fill temporary assignments with our network of partner practices.

In this multifaceted role, that reports to a regional Operations Manager, you will work with various departments across the organization to ensure all administrative and operational tasks are completed to a high level of detail and professionalism.

About Kwikly

Kwikly Dental Staffing provides the best people and technology to make filling temporary roles easy for dental offices and professionals. We offer high-quality service to dental offices to ensure excellent patient care in a timely and professional manner.  

We are a fast-growing organization, recognized by Inc. Magazine as one of the top 5000 growth companies in the US!  We are expanding nationally, providing opportunities for career growth and a great culture for our team members.

Our dental professionals and internal teammates are responsive, resourceful,  and responsible—taking every opportunity to learn, innovate, and support their teams. If that describes you, let’s talk!

What you will do

Fulfillment

    • Respond to shift requests: new, change, drops, and call-offs, in order to achieve high level of fully completed shifts
    • Facilitate scheduling issues raised by Professionals and Offices
    • Propose options and coordinate with Professionals and Offices to fill open shifts in an acceptable manner

Operations quality

    • Maintain accurate and timely data in Kwikly Admin system and HubSpot
    • Advise Professionals and Offices on policies to ensure compliance
    • Provide suggestions to improve procedures and interfaces

Process and systems

    • Maintain knowledge of and adherence to Kwikly SOPs and systems
    • Onboard Offices to the Kwikly operations and systems to ensure successful, independent usage
    • Provide ongoing instruction and updates to Professionals and Offices on procedures and systems updates

Resolution and escalation

    • Resolve issues and questions to standard processes where applicable
    • Use judgment to propose solutions to ensure quality service not covered by existing guidelines 
    • Escalate significant issues to Operations Manager or others, as appropriate

First point of contact

    • Field questions about Kwikly’s business and route to appropriate department as needed
    • Represent Kwikly as an external ambassador and de facto extension of sales focus with professionalism, service quality, and responsiveness
Required skills and experience
  • 1+ years of experience in a customer-facing service role, ideally in a dental, medical, or another healthcare environment
  • Build relationships with internal and external stakeholders
  • Highly organized with strong attention to detail
  • Ability to work in a fast-paced environment 
  • Handle multiple priorities while maintaining service and quality standards
  • Strong web, mobile, and desktop skills – we use HubSpot, Google Docs, and various web-based tools such as Slack
What makes you a great candidate

Preferred Qualifications

    • Experience working in a dental practice 
    • Dental hygienist, dental assistant, or related education

Essentials that make a great Kwikly team member

    • Align with and demonstrate core values of Responsive, Resourceful, Responsible 
    • A strong desire to be part of a small, fast-paced organization where they can have a big impact. 
    • A self-starter who thrives on results, continuous learning, and improvement and is passionate about exceeding customer expectations
    • Ability to adapt quickly, thrive on fast-paced agility, and balance numerous responsibilities
    • Incredible attention to service and detail
    • A collaborative team player who values the success of the whole team, in addition to your own success
Why you'll love working with us
  • Sign-on and retention bonus!
  • Medical & dental insurance 
  • Generous PTO and Paid Holidays
  • Company paid parking in Minneapolis
  • Professional development- we believe in helping each member of our team grow personally and professionally
  • For Minneapolis-based teammates: Hybrid work schedule between your home and our Minneapolis office
  • Remote Work-from-home for non-Minneapolis based teammates
Contacts

This is an exciting time to join us! If you are interested in adding value to our team, please apply and we will be in touch.

Apply now

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full-time
Job Location
Minneapolis, Minnesota
Remote work possible
Working Hours
8-5pm CST or earlier, to be determined with the Operations Manager
Base Salary
$40,000-$65,000 Per year
Date posted
September 15, 2022
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